Help/Support

This page is here to try and help you use the Inapub website. The contents list below covers most of the important ways in which you can use the website - please read the list and the links will navigate you to the right area. We're adding to this section all the time but if you feel something is missing then please let us know and we'll add ASAP!

An Overview of the Site

The Inapub.co.uk site is made up of 3 core sections:

Events
Places
Communities.

Each core section allows a user to browse, search and create within it – i.e. you can browse for events, search for events or create events, or browse for places, search for places or create a place etc. There is also a “My Account” section where you can:

Amend your personal details;
Change your password;
Set your reminders; and
Configure your privacy settings.

Guidance on completing our website forms is shown to the right of the form in order to help make the process as clear and simple as possible and provide handy help tips when you need them most!

Registering

Registering on the site is a simple process. Firstly you are asked for a few details:

Name
Surname
Email
Password
Date of Birth.

Once the form is completed and you have clicked ‘Register’ you will receive an email to validate your email address. This requires the clicking of a link: it proves you own the email address you registered with and is to ensure security. Once validated your account will be set-up. and ready to use.

I didn't get an activation email when I signed up for Inapub

If you signed up for an Inapub account and didn't get an activation email, there are a few possibilities why the confirmation email hasn't arrived that are outside our control.

Perhaps the email is still in transit.
Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times. Also, some ISPs quarantine emails from new domains if it hasn't seen them before to limit spam attacks.
The email is getting trapped by an over aggressive spam filter.
Check your junk or spam folder to see if the activation email landed there. If not, it could be happening at the ISP level. You can try signing up with another email address, if you have one. Alternatively, you connect using your Facebook account since your email account will have already been verified by Facebook.
A corporate firewall is stopping the email from getting through.
If you're signing up with a corporate email account, there could be an aggressive anti-spam firewall that's blocking the email. Ask your IT department if emails from @eventility.co.uk addresses are triggering any spam filters.
Maybe you typed the wrong email address when you signed up?
Yep, we've done that, too.

If you continue to have problems signing up for Inapub, please feel free to contact our support department by email and we'll help you get signed up.

It's important for us to know that your email address is correct and you can receive emails from us. We use emails to to send you important community event reminders. It also allows club, group and community organisers to contact you. Although we can manually activate your account if you have problems, it's worth taking the time to make sure there is nothing blocking emails from @eventility.co.uk.

Connecting a Facebook Account

Connecting with Facebook is easy - just click on one of the many blue "connect" buttons, there's one in the header for example and then follow the on screen help text. Once connected you'll be able to create an Inapub account with ease, "like" things you find on Inapub, invite your facebook friends to your events and clubs, groups or communities, and publish things you create to your facebook wall.

Publishing to your Facebook wall

Publishing to your wall is easy - there are lots of things on Inapub that can be shared. Just look for the Facebook logo, or tick boxes (like the one shown below) which will appear once you connect your Inapub and Facebook account to share with friends.
Sharing things you create on Inapub is easy - just look for the tick box as shown below - it only appears when you make your event public:

Publishing an event to Facebook

Search to see if a place is already in our database

Enter the name in the “name field” and ideally the “postcode” and click search.

Search for the place

he results of your place search

If the place is returned click the link “See full details”.

Adding a place if it’s not in the database

Within the places section and on the sub navigation at the top of the page look for the menu item “Add” and click it.
On the “Create a place” form, add the place name, postcode and town and as many of the other details as you can.

Figure 9 - place creation form

You can double check that the place isn’t already in the database by clicking the “Does this place already exist” button.
Once you are satisfied that you’ve entered all the details you can, tick the “I agree to content policy” checkbox and click the “Add place” button.
You will then be taken to the new full place detail page.

Applying to Manage the place

We recommend registering before applying to manage a place online – otherwise it’s best to call us on 0845 230 1986 or email places@Eventility.co.uk. Once registered the process is very simple. The rest of this section assumes you’re logged in and are looking at the full place details page.

In the top right corner of the full place details page you’ll see an information box as below:

Figure 10 - Applying to manage a place, next steps

Click the “Find out how our site can help you” link.
You are then taken to an Information page – detailing all the benefits and showing the 3 subscription packages.
Choose your subscription package.

Figure 11 - Subscription packages

Then click “Sign up and apply online”
This takes you to the “Apply to Manage a place form”

Figure 12 - Choose your package

Make sure that your place is listed in the “Your place” section.
Select the subscription package you want.
Review your contact details and add any comments and click submit.
We will then get in touch with you directly to take payment details and switch on your account.

Updating a place listing

A free place listing allows you to add standard contact details and opening times, an enhanced listing (gained with a subscription) allows for facilities, description, and photos to be added. Enhanced listings also come with the following capabilities:

Online blackboard for event listings
Menu for daily fare and specials
Beer listings
Online community
Personalised web address.

Updating a free place listing

Figure 13 - Free place edit links

To the right of any Free place listing you’ll see the “Edit place” link: click this to be taken to the form to add/amend any contact/opening time details.
In the event that you or someone else has made a mistake, use the “place Version History” link to undo any changes.

Updating an enhanced place listing

Shown below is an empty Enhanced place listing. We will now explain how to update the details.

Figure 14 - Example enhanced place listing

1: Update contact details, facilities, opening times and add a description

By clicking the link “Edit place” you will be able to add/amend and update all contact and general details about your pub.
You can add a description of up to a 1000 words – although we suggest you stick to a punchy description.
As before, you can easily undo any changes you make using the “place Version History” link.

2: Adding photos

Clicking the “Add Images” link will take you to your gallery.

Figure 15 - The add a photo form

Simply browse to the location on your machine where you store photos of your pub, add a caption describing the photo and click the “Upload Photo” button.
You can change the order the photos are displayed and the first one will always be displayed on your place page.
You can currently add as many photos as you like.

3: Creating your online community

See the “Creating and Managing your Online Community” section below.

4: Your personalised web address

Making your Inapub web address more memorable will help your customers find your details quickly. It will also be of benefit to you with creating marketing and promotional information.

Simply add the name you’d like in the box shown the right of the number 4.
Web addresses are unique, therefore you may not get your first choice.
Your address will be www.inapub.co.uk/WhateverYouWrite

5: Adding beers

Adding beers is very easy:

Click the link shown next to 5 in the above image.
This takes you to a form where you enter the beer name and its alcohol content and click “Add Beer”.
That’s it!

Figure 16 - The add a beer form

Creating and managing your online community

You must create an Online Community before you can add events to your online blackboard. This is because as you build your Online Community those people will be automatically reminded about any events, special offers, and promotions you run.

Creating a community

As shown in Figure 8, No.3 click the “Start your new community today” link.
This brings you to the “Start Community” form, add the required information i.e., Community name, description, and tags.

Figure 17 - Creating a community

If you already have email details of customers then invite them to join your new community using the Invite form.
Make sure you add a message for those you invite so they understand why you’re writing.
The email will be sent to them by us but will look like it’s come from you as per below:

Figure 18 - Example community invitation

In order to not be treated as spam we send emails like this: auto@Eventility.co.uk; on behalf of; The Pub Name Town [manager@pub.co.uk]
Clicking the “Create Community” button will complete the process and email any invitees.

Managing your community

Your community dashboard page shown in Figure 13 is the hub which all community tools hang together. Everything is accessible from this page – and the sub navigation at the top of the page provides a permanent set of links should you wish.

Figure 19 - The community dashboard

1: Changing your community details

By clicking the postcode or town, you are taken to the community details page.
You can navigate to the same place using “Manage” on the sub nav.
On this page you can:

Suspend the community
Delete the community
Upload/Change the community image
Change the name
Change the location
Change the community description (shown to those who search/join communities on Inapub)
Change community tags (used in searching communities).

2: Managing members

By clicking the “members” link you will be taken to the managing members page
Here you can:

Email selected or all members
Delete Members
Give members management rights
Use this for other pub managers etc or those you want to maintain your information.

3: Inviting members

On this page you will see a list of those you have invited and have yet to accept.
You can re-invite those listed
Or you can invite more prospective members to join.

4: Personalised community web address

As with your personalised place web address you can also create a memorable community web address by adding it in this box. Making your Inapub web address more memorable will help your customers find your details quickly. It will also be of benefit to you with creating marketing and promotional information.

Simply add the name you’d like in the box shown to the left of the number 4
Web addresses are unique – therefore you may not get your first choice
Your address will be www.inapub.co.uk/communities/WhateverYouWrite

5: Managing SMS bundles

See the “SMS” section below.

6: Message box

This is a facility which allows you and your customers to post comments to everyone in the community. As manager of the community you will have full control over what is post here and can delete any posts you don’t like. All members of the community can post messages. You should encourage your members to post comments and suggestions here and review them regularly.

7: Setting reminders

Here you are setting your own personal reminders as Manger of the community. This ensures that should you wish you can receive the same reminders that all your community members receive.

Click “Set reminders” and then choose what you’d like.
You (as with all community members) can have email and/or SMS reminders sent:

On the day of the event
The day before the event
The week before the event

In any combination you wish
WARNING: Setting reminders at the community level will overwrite any reminders you have sent at event level

Creating and managing events

Figure 20 - The community dashboard events area

Clearly displayed on the right of the Community Dashboard Page is the community “Events” area. Here you can:

Manage all events by clicking the link “Community Events”
Add a recurring event – like a weekly Quiz
Add a one off event – like a themed party.

Adding a recurring event

Figure 21 - Adding a recurring event

In order to ensure that your event is exposed to the most potential customers make sure you make it “Public” – please note that if you want to create a one-off event rather than recurring you can do so here by clicking the link “Add a one-off event”
Set the frequency of the event
Enter event details and upload an event photo or any artwork you have
Your community members will be selected by default but you can:

Edit the members
Invite other people to join the event

Your place will be set as the default place for the event but you can:

Add as many places as you like with differing start times (see Figure 16 No.3)
Delete your place should the event be taking place somewhere else (See Figure 16 No.4)

You can add a place:

By searching the place database – look for the “Use this place” buttons (See Figure 16 No.1)
Or by entering a new place (See Figure 16 No.2).

Figure 22 - Add event places example

When you add the event you’ll be taken to the “managing community events” page.

Adding a one-off event

Adding a one-off event is exactly the same as adding a recurring event except the “When” section changes as per below:

Figure 23 - Adding a one-off event

Managing community events

Managing all community events is easy when using the “Managing Events” page. In Figure 14 the link to this page is shown “Community Events”. You are also brought to this page when you add an event to your community as shown below in Figure 18:

Figure 24 - Managing community events

Recurring events are shown in Figure 18 No.1.
Once a recurrence is set, the Inapub website creates 20 instances of that recurrence, this means you can amend each individual event as required. WARNING: they will still be linked by the recurrence so changing the recurrence details may overwrite any changes you’ve made to event instances.
You can sort events by date, start, place, and event title - as shown in Figure 18 No.2. Simply click the heading to order by that heading.
Figure 18 No.3 shows how you navigate to view an Event Detail Page shown in Figure 19 below.
Figure 18 No.4 shows how you edit an individual event instance – or a one-off event.
You’ll also be able to see at a glance how many people have set their attendance for each event here as well as delete selected events should that be necessary.

Figure 25 - Example event detail page

Any events you create in your community will automatically appear on your Enhanced place Listing page in your Online Blackboard, as shown below:

Online Blackboard

Figure 26 - Example online blackboard

Your Online Blackboard – as displayed on your Enhanced place Listing is what your customers will use to see at a glance what you have planned. We split recurring events from one-offs in order to make it easier to see what’s happening when. For certain subscription packages we will automatically update place community with all high profile televised sporting fixtures, such as premiership and international football, rugby and cricket.

User Ratings

What do points make?

That’s right, prizes, and rewards!

The Inapub points system is here to make sure that you get credit where credit is due. So if you add a missing pub/bar to the site for the benefit of everyone, you get 10 points. If you notice a pub/bars details are incorrect you’ll get 5 points, if you add a beer to a pub/bar you’ll get 2 points and so on!

Community points are given for just about everything that you do on the site which adds to the community for others.

To find out how points you’ve scored check in My Account.

And remember 2 things! The person who scores the most points in a given period will win the prize (we’ll also have an annual prize). And also, those who make it to "Golden Guru" level will get our special, precious, extremely limited edition badge (OK maybe it’s not that limited!) but we’re speaking to our subscribing landlords and getting them to give our badge holders discounts.

Like we said, points make prizes and rewards!